At GRAYKITS, each group buy operates for a limited period and products are sourced or prepared based on the quantities committed during that group-buy cycle. Because of the nature of our group-buy model, customers should carefully review their order before completing payment.

Order Changes and Cancellations

Orders may not be modified or cancelled after payment has been submitted unless GRAYKITS determines that an exception is appropriate. Customers should verify the products, quantities, billing information, and other order details before completing checkout.

Group Buy Minimum Order Quantity

Each product may have a specified minimum order quantity (MOQ). The progress displayed on the website indicates the number of kits purchased toward the applicable MOQ. If a group buy does not reach the required MOQ, GRAYKITS may cancel the affected group buy and issue refunds according to the applicable circumstances and payment method.

Refunds

If an order qualifies for a refund, the refund will generally be issued to the original payment method used for the transaction. Processing times may vary depending on the payment provider or financial institution.

Non-Delivery or Shipping Issues

If your order does not arrive within the applicable delivery timeframe or there is an issue with the shipment, please submit a support ticket through your GRAYKITS account. Include your order number and a clear description of the issue so our support team can review the matter.

Damaged or Incorrect Orders

If you receive an order that appears damaged, incomplete, or different from what you ordered, contact GRAYKITS through the support ticket system as soon as possible. Please provide your order number and any relevant photographs or information that may help us investigate the issue.

Returns

Due to the nature of the products and our weekly group-buy model, returns may not be accepted for all products. Any return request must be submitted through the GRAYKITS support ticket system and will be reviewed on a case-by-case basis where applicable.

Support Tickets

All refund, cancellation, return, damaged-order, and order-related requests must be submitted through the support ticket system. This allows GRAYKITS to maintain an organized record of each request and communicate directly with the customer regarding its status.

How to Request Assistance

Log in to your GRAYKITS account and submit a support ticket with your order number, the reason for your request, and any supporting information or documentation. Our team will review your request and respond through the ticket system.

Policy Changes

GRAYKITS reserves the right to update this Refund and Returns Policy when necessary. Any changes will be posted on this page and will apply according to the updated policy and applicable requirements.