1. What is GRAYKITS?

GRAYKITS is a platform focused on group buys for research kits. Products are made available during spc group-buy cycles rather than through a large permanent catalog.ecifi

2. How do GRAYKITS group buys work?

Products are listed as part of a group-buy cycle with a specified minimum order quantity (MOQ), where applicable. Customers select their desired products and quantities, complete checkout, and participate in the group buy. Once the applicable requirements are met, orders can proceed for fulfillment.

3. Do I need an account to place an order?

Yes. Customers are required to create a GRAYKITS account before participating in a group buy or placing an order.

4. What is an MOQ?

MOQ stands for Minimum Order Quantity. It represents the minimum number of kits required for a particular group buy to proceed. The current progress toward the applicable MOQ may be displayed on the product or group-buy page.

5. What happens if the MOQ is not reached?

If a group buy does not reach its required MOQ, GRAYKITS may cancel the affected group buy. If your order qualifies for a refund, it will be handled according to the applicable Refund and Returns Policy.

6. Can I change or cancel my order?

Customers should carefully review their products, quantities, billing information, shipping information, and other order details before completing checkout. Once payment has been processed, changes or cancellations may not be possible except where permitted by GRAYKITS policies or applicable requirements.

7. What payment methods do you accept?

Available payment methods are displayed during the checkout process. Payment must be successfully processed for an order to be considered complete.

8. Are there additional fees?

Applicable shipping charges, coordination fees, taxes, or other charges may apply depending on your order and location. Any applicable charges will be displayed during checkout.

9. How long does shipping take?

Shipping and fulfillment times may vary depending on vendor availability, group-buy processing, shipping carriers, customs, and other factors. Any applicable delivery information will be provided through your order or account

10. Will I receive tracking information?

Where tracking is available, tracking information will be provided once your individual package has been shipped.