FAQs
GRAYKITS is a weekly group-buy platform focused on research kits. Instead of maintaining a large permanent catalog, GRAYKITS offers a limited selection of products during each group-buy cycle.
Each week, a new selection of products is made available. Customers can review the available kits, select the quantity they want, and participate in the current group buy before the buying period closes
Yes. Customers must create a GRAYKITS account before placing an order. An account is required to participate in group buys and submit support requests.
The number may vary, but GRAYKITS is designed to offer a small selection of approximately 4–5 products during each group-buy cycl
MOQ stands for Minimum Order Quantity. It is the minimum number of kits required for a particular product's group buy to reach its required quantity.
Each product can display a progress indicator showing how many kits have been purchased toward the applicable MOQ.
For example: 18 / 25 Kits Purchased means 18 of the required 25 kits have been purchased.
Yes. Customers can select the quantity of kits they would like to purchase for each available product, subject to any quantity limits that may apply.
When the current weekly group buy closes, products from that cycle may be removed from the active storefront and replaced with a new selection for the next group buy.
Yes. The available products are expected to change between group-buy cycles. A product available during one week may not be available during the next group buy.
Order changes and cancellations may be limited after payment has been submitted. Customers should carefully review their products, quantities, and order information before completing checko