Terms and Conditions

These Terms and Conditions govern your use of the GRAYKITS website and your participation in our group buys. By creating an account, accessing our website, or placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Use of Our Website

You agree to use the GRAYKITS website only for lawful purposes and in accordance with these Terms and Conditions. You must not use the website in any way that could interfere with its operation, security, or availability.

2. Customer Accounts

An account is required to participate in a group buy and place an order. You are responsible for providing accurate information when creating your account and for keeping your login credentials secure.

You are responsible for all activity conducted through your account. If you believe that your account has been accessed without authorization, you should notify GRAYKITS through the support ticket system.

3. Group Buys

GRAYKITS operates using a group-buy model. Products available on the website may change from one group-buy cycle to another. Products listed during a particular group-buy period may no longer be available once that group buy closes.

GRAYKITS reserves the right to modify, pause, extend, or close a group buy when necessary.

4. Product Availability

Each group-buy product may have a specified minimum order quantity (MOQ). The progress indicator displayed on the website is intended to provide information about the number of kits purchased toward the applicable MOQ.

Product availability and group-buy status may change as orders are processed. A product reaching its displayed MOQ does not necessarily guarantee immediate fulfillment if additional processing, verification, vendor availability, or other requirements apply.

5. Orders and Quantities

Customers are responsible for reviewing product names, quantities, prices, and other order information before completing checkout.

Once an order has been submitted and payment has been processed, changes or cancellations may not be possible except where permitted by GRAYKITS policies or applicable law.

6. Prices and Payments

All prices displayed on the website are subject to change before an order is completed. Applicable taxes, shipping charges, coordination fees, or other applicable charges may be displayed during checkout.

Orders are not considered complete until payment has been successfully processed and the order has been accepted by GRAYKITS.

7. Group Buy Minimum Order Quantity

If a product does not reach its required minimum order quantity within the applicable group-buy period, GRAYKITS may determine that the product or group buy cannot proceed.

In such circumstances, any applicable refund or alternative arrangement will be handled according to the GRAYKITS Refund and Returns Policy and applicable requirements.

8. Product Information

Customers are responsible for reviewing all product information, descriptions, specifications, warnings, and applicable group-buy rules before placing an order.

GRAYKITS does not guarantee that product information will always be completely free from errors or omissions and reserves the right to correct inaccurate information when identified.

9. Research Use

Where products are designated for research use, they are intended only for legitimate research purposes as stated in the applicable product information.

Products designated for research use are not intended for human or veterinary consumption, diagnosis, treatment, prevention, or other unauthorized purposes.

10. Customer Responsibilities

Customers are responsible for complying with all applicable laws, regulations, restrictions, and requirements relating to the purchase, possession, importation, transportation, storage, and use of products purchased through GRAYKITS.

11. Support and Communication

Customer support is handled through the GRAYKITS support ticket system. Customers should use the ticket system for questions, order concerns, payment issues, suggestions, and other support requests.

12. Intellectual Property

All website content, including text, graphics, logos, design elements, trademarks, and other materials provided by GRAYKITS, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or use GRAYKITS content without appropriate authorization.

13. Website Availability

GRAYKITS does not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend, modify, or restrict website features for maintenance, security, updates, technical issues, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, GRAYKITS will not be responsible for losses arising from unauthorized access to customer accounts, interruptions to website availability, delays caused by third-party services, or circumstances beyond our reasonable control.

15. Changes to These Terms

GRAYKITS may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

Updated terms will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions to the extent permitted by applicable law.

16. Contact and Support

If you have questions regarding these Terms and Conditions, please contact GRAYKITS through the support ticket system available through your customer account.