Shipping & Delivery

At GRAYKITS, we aim to provide a clear and organized shipping process for all group-buy orders. Delivery times may vary depending on group-buy processing, vendor availability, shipping carriers, customs, and other factors outside our control.

Shipping Fees

Shipping fees apply to all participations and are calculated based on the number of kits included in your order:

  • 1–5 kits: $10 shipping fee
  • 6–10 kits: $15 shipping fee
  • 11+ kits: $20 shipping fee

Order Processing

Orders are processed after the applicable group-buy cycle has ended and the required order conditions have been met. Processing and fulfillment times may vary depending on product availability and vendor processing.

Estimated Delivery Time

Delivery to the GRAYKITS coordinator may take approximately 2–3 weeks, depending on vendor stock, customs processing, and shipping conditions.

After the collective order is received by the coordinator, individual participant packages may require an additional 2–7 days for distribution.

Tracking Information

Tracking information will be provided when available once your individual package has been shipped. Tracking availability may vary depending on the shipping carrier and service used.

Shipping Address

Orders are shipped to the address provided by the participant during checkout. Please carefully review your shipping information before completing your order.

GRAYKITS is not responsible for delays, failed deliveries, or additional shipping costs resulting from incomplete or incorrect addresses provided by the customer.

Shipping Delays

Delivery times are estimates and are not guaranteed. Delays may occur due to vendor processing, carrier delays, customs inspections, weather, transportation issues, or other circumstances beyond the control of GRAYKITS.

Customs and Import Requirements

Customers are responsible for understanding and complying with applicable laws, regulations, customs requirements, and import restrictions in their location. GRAYKITS is not responsible for customs delays, confiscation, or other actions taken by authorities.

Non-Delivery or Shipping Issues

If your order does not arrive within the applicable delivery timeframe or you experience a shipping issue, please submit a support ticket through your GRAYKITS account.

Please include your order number and a clear description of the issue so our support team can review the matter.

Damaged or Incorrect Packages

If your package arrives damaged, incomplete, or contains items different from your order, please contact GRAYKITS through the support ticket system as soon as possible.

Include your order number and, where applicable, photographs or other information that may help us investigate the issue.

Contact & Support

For questions regarding shipping, delivery, tracking, or order status, please log in to your GRAYKITS account and submit a support ticket. Our team will review your request and respond through the ticket system.